Terms and Conditions

Last updated: [March 27, 2025]

Welcome to Rescue Restoration LLC. By accessing or using our website, services, or contacting us via phone or email, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Information

Rescue Restoration LLC is a restoration services company located in New Orleans and St. Bernard Parish, Louisiana. We offer water damage restoration, mold remediation, fire damage cleanup, storm repair, and related emergency services.

Business Email: info@rescuerestorationllc.com
Business Phone: (504) 605-1129

2. Use of Website

You may access and use our website solely for lawful purposes. By using this site, you agree not to:

Use our site to commit fraud or any other illegal activity
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the website
Use content or branding without permission

3. Services and Estimates

All services are provided based on agreed-upon scope and pricing. Any estimates provided are non-binding until confirmed in writing. Rescue Restoration LLC reserves the right to adjust pricing or service availability based on property conditions, location, and labor required.

4. Payments

We accept all major credit cards. A deposit may be required for certain jobs. Payment terms and due dates will be outlined in your contract or invoice. Late payments may incur additional fees.

5. Insurance Claims

We assist with insurance claims by providing documentation and support, but final approval and coverage decisions rest solely with your insurance provider. Rescue Restoration LLC is not responsible for claim denials or delays by your insurer.

6. Cancellations and Refunds

Cancellations must be made at least 24 hours in advance. Any refund requests are subject to review and may incur administrative fees if materials or labor were already allocated.

7. Limitation of Liability

Rescue Restoration LLC will not be held liable for:

Loss of use, data, or revenue
Delays due to third-party service providers or insurance companies
Damage caused by unforeseen conditions or pre-existing issues
Any indirect or consequential damages related to service delays or interruptions

8. Warranties and Guarantees

Our work is backed by applicable warranties as outlined in individual service agreements. We stand behind our quality, but we cannot guarantee results for areas affected by prior damage, hidden mold, or future disasters.

9. Privacy Policy

We respect your privacy. Personal information shared with us—whether through the website, email, or phone—will only be used for communication, billing, or project-related purposes. We do not sell or share your information with third parties outside of our trusted partners.

10. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.